Insights

Archive Latest Resourcing Talent

What’s your GBS and Shared Services management persona?

Getting the right fit in management persona — intentional style, approach, and level of engagement — is a critical success factor for GBS.
Deborah Kops
June 16, 2021
Archive Diversity Latest

Beyond Gender: BOC’s Innovative Program to Accelerate Inclusion and Equity

What happens when a company’s DEI effort goes beyond the traditional gender focus? Learn from Paulette Ansara, BOC South Pacific.
Janet Ramey
June 15, 2021
Archive Latest News

It’s Official! Sourcing Change is a certified Women’s Business Enterprise

Sourcing Change is proud to announce national certification as a Women’s Business Enterprise by the Greater Women’s Business Council
Janet Ramey
June 10, 2021
Archive Latest Organization Resourcing Talent

Easy come, easy go: the pleasures and pitfalls of poaching service delivery teams

Wholesale recruitment in the form of poaching teams from other delivery centers—both captive and provider—is now pretty much part of the playbook.

Deborah Kops
June 8, 2021
Archive Diversity Latest Viewpoints

Tricky Business: Powerful Ways to Define Diversity

What is diversity? How do you define it? I asked 4 global leaders. Their varied answers might surprise you.
Janet Ramey
May 26, 2021
Archive Careers Latest Viewpoints

Next act: can GBS practitioners successfully reinvent themselves as independent advisors?

Practitioner to advisor: not all will make a successful transition. Many years leading a GBS organization isn’t enough in a crowded market.
Deborah Kops
May 12, 2021
Archive Careers Latest Talent

“Call me anything but late for dinner.”

The misplaced obsession with title in Global Business Services
Deborah Kops
May 5, 2021
Archive Diversity Latest News

From Difference, Value: Diversity in Global Business Services

Global business service teams provide a unique challenge for diversity initiatives because one size does not fit all.
Janet Ramey
May 1, 2021
Archive Latest Organization Viewpoints

Are your GBS Teams Playing Their Positions?

When roles in GBS teams are unclear, collisions, overlaps, and gaps in delivery often follow. Learn the signs, causes and ways to fix misalignment in your organization.
Janet Ramey
April 28, 2021
Archive Latest Models Organization Viewpoints

Is your GBS organization truly resilient?

Or will it go the way of the woolly mammoth?   By Deborah Kops Okay, a few global business services (GBS) models bit the dust last year, but as Mark Twain said when a newspaper printed his obituary, ‘the reports of my death are greatly exaggerated.’ Some pundits are saying that GBS is on a […]
Deborah Kops
April 21, 2021
Latest Models Organization Viewpoints

Making Change: Implementing GBS in Professional Services Firms

When a company’s intrinsic value rests on the ability to attract, satisfy and retain very smart people whose production is intellect, the implementation of global business shared services presents a special change challenge.
Deborah Kops
April 14, 2021
Diversity News

Got Diversity Best Practices? Apply now!

SSON’s Impact Awards represent the highest level of recognition for the impact shared services have on enterprise. Apply today – and have your SSO recognized for its achievements. Applications are free.
Janet Ramey
April 10, 2021
Archive Careers Latest Organization

Want Value? Four Roles Make or Break GBS Success

GBS success is driven by strong teams working together end-to-end to deliver. Value creation, however, depends on several strategic roles.
Janet Ramey
April 9, 2021
Archive Latest News Talent

2021, a Pivotal Year for GBS Talent?

Ten Predictions That May Surprise You. Is your crystal ball as clear as ours?
Deborah Kops
January 11, 2021
Archive Careers Talent Viewpoints

Global Process Owners – You’re in demand (now more than ever!)

The market for Global Business Services talent is heating up, despite opinions to the contrary. But the roles that are most in demand – Global process owners (GPOs).
Janet Ramey
November 11, 2020
Archive Resourcing Talent

Going Hunting: The Current State of the GBS Talent Market

Don’t despair, GBS professionals. While the jobs market is certainly been impacted by lower volumes and cost cutting initiatives, there remains a market for good talent with certain capabilities to deliver the GBS promise.
Deborah Kops
October 21, 2020
Archive

All Things To All People

In many sourcing endeavors, stakeholders are an afterthought, obviously a customer but more often a source of noise to tamp down.
Deborah Kops
March 24, 2014
Archive

Is Finance Function Technology Delivering on Its Promise?

Is technology fulfilling its promise for finance service delivery? And is finance service delivery ready to harness its benefits?
Deborah Kops
February 19, 2014
Archive

Global Business Services: A Game Changer for the Finance Organisation?

For those of you wondering whether GBS is good for the finance function, please peruse my latest research for ACCA (the Association of Chartered Certified Accountants). GBS models, if fully implemented, have the potential to turn the finance function upside down, either taking finance transformation to the next level, or taking the CFO’s eye off […]
Deborah Kops
November 7, 2013
Archive

Is GBS Good for Sourcing Leaders?

There’s a sea change in the market for global services talent. Few sourcing leaders without operating experience will make it to shortlist.
Deborah Kops
October 19, 2013
Archive

Will shared services leaders take the GBS helm?

By Deborah Kops The current common wisdom assumes that GBS leadership will be the pinnacle of career progression for shared services leaders. After all, who’s the logical inheritor of the mega-services platform mantle but the guys and gals who slogged it out early on, establishing the first consolidated, standardized service delivery models.  But should the […]
Deborah Kops
September 3, 2013
Archive

Outsourcing’s like an all inclusive vacation package

By Deborah Kops Outsourcing and Club Med in the same breadth—you’ve got to be kidding! Somehow sandy beaches, pina coladas and surfing don’t equate to 3000 man delivery centers, quarterly business reviews and dashboards. But hear me out. When you enter into an outsourcing contract, the provider’s offering is not much different from an all-inclusive […]
Deborah Kops
July 2, 2013
Archive

Why outsourcing providers are selling the wrong thing

  I’ll admit that I pick on outsourcing providers’ websites and PowerPoint decks. It’s a guilty pleasure—reading ridiculous superlatives, looking for those same-y redundancies one to the other that tell me that all cats (read: outsourcers) are black in the night, and counting the typos and the instances of awkward English (even in the sites […]
Deborah Kops
June 27, 2013
Archive

The Future of Finance Talent

This report suggests a number of trends that could affect finance talent management in the future. It focuses particularly on the implications of further growth in shared services, outsourcing, the rise of global business services and their relationships with the retained finance organisation. These trends are intended to stimulate the debate on the future of […]
Deborah Kops
May 6, 2013

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