LatestResourcingViewpoints Hedging their bets: why GBS candidates write resumes like The Twelve Days of Christmas (and what to do about it) Today’s GBS job seekers have a real problem beyond a choppy job market: the content…Deborah KopsJuly 15, 2026
ArchiveLatestModelsResourcing The HIRE Act: When Washington Comes for GBS For GBS, the HIRE Act is a shot across the bow. If you're a BPO…Deborah KopsSeptember 9, 2025
ArchiveLatestResourcingTalent What’s your GBS and Shared Services management persona? Getting the right fit in management persona -- intentional style, approach, and level of engagement…Deborah KopsJune 16, 2021
ArchiveLatestOrganizationResourcingTalent Easy come, easy go: the pleasures and pitfalls of poaching service delivery teams Wholesale recruitment in the form of poaching teams from other delivery centers—both captive and provider—is…Deborah KopsJune 8, 2021
ArchiveResourcingTalent Going Hunting: The Current State of the GBS Talent Market Don’t despair, GBS professionals. While the jobs market is certainly been impacted by lower volumes…Deborah KopsOctober 21, 2020