Insights

Archive Resourcing Viewpoints

Hedging their bets: why GBS candidates write resumes like The Twelve Days of Christmas (and what to do about it)

Today’s GBS job seekers have a real problem beyond a choppy job market: the content of the majority of GBS roles is hopelessly imprecise.
Deborah Kops
July 15, 2026
Archive Latest Talent

Purple People: The Great Unlock for GBS

The future will belong to GBS organizations that can combine technology, process, governance, data, and talent to drive execution.
Deborah Kops
June 23, 2026
Latest Talent

Talking Talent with the APEX GBS Standards Committee

Principal Deborah Kops joined Tony Saldanha and Tim Palmer of the APEX GBS Standards Committee to discuss GBS talent. Listen for insights on the state of the talent market.
Janet Ramey
April 20, 2026
Archive Latest Organization

Built to “Transform.” Designed Not to Be Questioned

Most transformation programs don’t fail because the ideas are wrong. They fail because no one is truly in charge of the enterprise outcome.

Deborah Kops
April 2, 2026
Archive Latest Viewpoints

Fear of Flying: Why Stakeholders Resist Speed in GBS Transformation

The moment GBS transformation starts moving faster than the enterprise’s comfort zone, the functions and the business clutch their clipboards and mutter about “stability.” It’s not transformation itself that they fear. It’s altitude.
Deborah Kops
January 31, 2026
Archive Latest Organization

Change of Command: When the GBS Reporting Line Shifts

Reporting line changes signal intent: what the organization wants from GBS now: control, transformation, delivery, or distance from C-Suite.
Deborah Kops
November 23, 2025
Archive Latest Models Organization

Double-Hatting in GBS: Agility or Exhaustion?

When does double-hatting work? When does it backfire? And how can GBS leaders use it as an effective tool without turning it into a crutch?
Deborah Kops
October 27, 2025
Archive Latest Talent

Lookin’ for Love in All the Wrong Places…Hiring Managers Miss the Right GBS Talent in the Age of AI

If GBS solves for scale, speed, and experience, then talent is key. With AI reshaping the core of what we do, the hiring model must follow.
Deborah Kops
September 19, 2025
Archive Latest Models Resourcing

The HIRE Act: When Washington Comes for GBS

For GBS, the HIRE Act is a shot across the bow. If you’re a BPO or GBS that depends on global labor arbitrage, you ignore it at your peril.

Deborah Kops
September 9, 2025
Archive Latest Viewpoints

Friend or frenemy? The outsized impact of the CHRO on GBS

if you’re not paying close attention to your CHRO—how they think, what they value, where they draw invisible lines—you’re operating with blind spots. Big ones.
Deborah Kops
August 27, 2025
Archive Latest Viewpoints

GBS Lacks the X-Factor

Execution separates the proverbial adults from the children. Outstanding GBS leaders know this and are obsessed with XQ.
Deborah Kops
July 7, 2025
Archive Latest Organization

GBS Needs a New Boss

by Deborah Kops Here’s a factoid to impress your GBS friends at your next industry meet up: about 60% of all GBS organizations align to the CFO, according to some recent research I conducted with @Everest Group. And in North America, it’s even more prevalent.  While the CFO role is increasingly focused on growing and […]
Deborah Kops
June 22, 2025
Archive Latest Viewpoints

Crashing the Party: Why Haven’t BPO Providers Cracked the GBS Consulting Game?

Will BPOs sit up and listen? Should they? Will we start to see their expertise translated into a new value creation model for GBS?
Deborah Kops
April 24, 2025
Archive Latest Viewpoints

Mastering GBS Dance Moves

Are you ready to dance your way to GBS success? Be ready to learn when to glide, when to pivot, and when to freestyle…
Deborah Kops
March 17, 2025
Archive Latest Organization Viewpoints

The Incredible Shrinking GBS

Global business organizations grow, but they also shrink. Is The Incredible Shrinking Man a parable for the downside of GBS scale and scope?
Deborah Kops
February 26, 2025
Archive Latest Viewpoints

A Rose by Any Other Name? GCC Versus GBS

What’s in a name? is GCC a synonym for GBS? Or a different delivery model? Read on for insights from Deborah Kops.
Deborah Kops
January 23, 2025
Archive Latest Viewpoints

It’s 2025: Ten Resolutions GBS Leaders Need to Make Now

Here’s a prescription from Dr Deb: ten resolutions that should see GBS leaders through what portends to be a rocky year.
Deborah Kops
January 4, 2025
Latest Models Viewpoints

Is there an Atlantic divide in GBS?

GBS is highly contextual, reflecting culture, strategy and organization. No surprise, then that GBS looks different across the Atlantic.
Deborah Kops
November 27, 2024
Archive Latest Viewpoints

The GBS Dictionary of Dirty Words

Do the terms we use reflect what we mean or how we operate? Is the lexicon we commonly use setting up barriers rather than creating a climate of collaboration? Read on.
Deborah Kops
November 18, 2024
Archive Latest News Viewpoints

Politics, programs and policy: What’s the prognosis for Global Business Services?

With Donald Trump set to become the 47th U.S president, what are the implications for global business and shared services?
Deborah Kops
November 7, 2024
Archive Latest Models Organization Viewpoints

The Waiting Game

Is a merger or acquisition (M&A) in your GBS future? Be aware that M&A activity wreaks special havoc on the global business services model, its leaders, and its people.
Deborah Kops
November 6, 2024
Archive Latest Models Viewpoints

If you don’t have a seat at the table, are you on the menu?

Given the paucity of leaders in the C-Suite, what does the phrase “seat at the table” actually mean for GBS and their leaders?

Deborah Kops
September 26, 2024
Careers Latest

Forewarned is Forearmed

Whether the gig is a new build, reboot, or silent-running of an established operation, not taking time to do due diligence is a huge mistake.
Deborah Kops
September 3, 2024
Archive

Resources & Reports

Global Business Services Rewards Survey 2024 For the second time, Sourcing Change, now in conjunction with Everest Group, has taken the pulse of the industry’s rewards for high-impact GBS “make it happen” roles. Unlike typical corporate compensation surveys─a valuable tool in the arsenal of every HR department’s compensation and benefits function─we correlate factors such as […]
Janet Ramey
September 2, 2024

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