ArchiveLatestModelsViewpoints Trouble Ahead: Hazardous Waters for GBS and Shared Services GBS and shared services are susceptible to executive whim and short memories. Are you ready…Deborah KopsJanuary 19, 2022
ArchiveCareersLatestTalent Crossing the Chasm: Why is it so hard to move from BPO to GBS leader? With GBS talent is in short supply, discounting BPO talent limits options. Moving from BPO…Deborah KopsSeptember 7, 2021
ArchiveLatestResourcingTalent What’s your GBS and Shared Services management persona? Getting the right fit in management persona -- intentional style, approach, and level of engagement…Deborah KopsJune 16, 2021
ArchiveLatestOrganizationResourcingTalent Easy come, easy go: the pleasures and pitfalls of poaching service delivery teams Wholesale recruitment in the form of poaching teams from other delivery centers—both captive and provider—is…Deborah KopsJune 8, 2021
ArchiveCareersLatestViewpoints Next act: can GBS practitioners successfully reinvent themselves as independent advisors? Practitioner to advisor: not all will make a successful transition. Many years leading a GBS…Deborah KopsMay 12, 2021
ArchiveCareersLatestTalent “Call me anything but late for dinner.” The misplaced obsession with title in Global Business ServicesDeborah KopsMay 5, 2021
ArchiveLatestModelsOrganizationViewpoints Is your GBS organization truly resilient? Photo credit: Kristin Marie Enns-Kavanagh Or will it go the way of the woolly mammoth?…Deborah KopsApril 21, 2021
LatestModelsOrganizationViewpoints Making Change: Implementing GBS in Professional Services Firms When a company’s intrinsic value rests on the ability to attract, satisfy and retain very…Deborah KopsApril 14, 2021
ArchiveResourcingTalent Going Hunting: The Current State of the GBS Talent Market Don’t despair, GBS professionals. While the jobs market is certainly been impacted by lower volumes…Deborah KopsOctober 21, 2020
Archive All Things To All People In many sourcing endeavors, stakeholders are an afterthought, obviously a customer but more often a…Deborah KopsMarch 24, 2014