Our Solution

Work with us to ensure that you get your GBS organization right. Combining our taxonomy of skills and capabilities with industry-leading platforms, we help GBS and shared services leaders identify strengths, gaps and opportunities… and a world of possibilities presented by new ways of working.

Balance experts with insiders

Having deep GBS expertise is important, but institutional knowledge unlocks the transformative power of GBS. We help clients calibrate the right mix of experienced professionals with those who know the enterprise’s secret handshakes to drive sustainable change.

Optimize humans and bots

Implementing a bot is easy. Designing the right interplay between human and automated workers is imperative to unleash the power of digital. We combine our knowledge of the work with scenario tools to help you build the optimal organization.

Create career ladders

GBS organizations are offer talented team members the ability to flourish both in and outside the model. Working with renowned research organization Everest Group, we help clients reimagine new career paths based upon some novel new thinking about work archetypes.

Become a talent taproot

With critical capabilities in change, program management, digitization and global ways of working, now, more than ever, GBS organizations are a great breeding growth for the talent that transforms enterprises.

Build critical capabilities

GBS’s value isn’t about the ability to pay a bill faster or cheaper, it’s about mastering new ways of working such as developing strong customer relationships, understanding risk, and knowing how to optimize processes. We assess the critical capabilities that drive GBS performance.

Harness future of work concepts

For years, GBS organizations have been at the vanguard of what we now call future of work, embracing outsourcing as a strategy for service delivery. But truly resilient GBS organizations must harness a range of resources—employees, outsourcers, gigs, crowdsourcing. We help clients create possibilities through new workforce models.

Because we've led Global Business Services, we know the work. We understand which roles deliver transformation. And because we're active in the industry, we're closely connected to the market.

When it comes to sourcing the right talent, context matters. Matching talent is more than gauging expertise; it's determining whether the candidate can deliver in your organization.

Our extensive networks enable us to rapidly target and match talent to your organization's unique requirements.

Mandate

A non-mandated GBS organization demands a different set of skills and capabilities than one dictated by executive fiat. We help you find the profile that can navigate your model.

Trade-offs

Few candidates are 100% fit: there will generally be some gap. Our experience helps you determine which capabilities are mission-critical to the role versus those that can be supplemented by others in the team.

Timing

GBS organizations constantly evolve. Sometimes you need a change agent; at other times, a safe pair of hands. We apply our lens to make sure you attract the right leaders at the right time.

Taproots

Some GBS organizations are known for developing stellar talent in certain roles. Because we know these organizations, we know what their alumni are capable of delivering.

Referenceability

The industry is self-referencing. It’s a small world. We are able to ask the right questions to the right people to gain insights that go well beyond resumes and social media profiles.

Outside the Box

Not all talent is working in full-time GBS roles. Consulting and outsourcing firms may be good sources. Interim or gig workers might fill a need. We help you access broader talent by thinking differently.