We’re practitioners, not consultants. We’re industry insiders, not recruiters. We’re battle-scarred, not theoretical. Here’s what that experience looks like.
We’ve run global business and shared services
We’re practitioners who’ve “owned it.” We approach talent management as if we’re designing, optimizing and staffing our own organizations, not as search consultants with a one-size-fits all approach to filling roles.
We know the work and deliver tangible value
We are fluent in GBS objectives, processes and delivery models—and know that cookie-cutter approaches to defining the organization, the skills and the roles fail to deliver value.
We know what GBS talent is capable of
…and where to find it. Tightly networked into the industry, we know where good talent can be found, where it is consistently developed and sustained, and who delivers value. To be blunt, we know the backstory.
We know how shared services models evolve
GBS operations change over time. We know how to fit the right structure and talent to the organization’s stage of evolution.
We know it’s not just technical expertise
Cultural fit and ability to drive change at a pace the enterprise can embrace are critical. We balance hard skills with cultural understanding, stakeholder management, knowing when to lead from behind and when to aggressively push change.
We believe diversity is a critical success factor
We know breaking patterns of homogeneity is critical to GBS performance. We prioritize diversifying talent—by gender, ethnicity, race, problem solving approach and age—to accelerate transformation and value creation.
We bring decades of hands-on GBS leadership to every engagement.
Deborah Kops
SSON calls Deborah the first lady of shared services. An industry thought leader, she works with leading enterprises to drive change rethinking GBS, structure, scope, solutions, organizations, and talent in the face of four key disrupters: digitization, generational shifts, changing business dynamics and the imperative for performance.
Her career includes managing directorships at Bank of America’s Technology and Operations Group, and Deutsche Bank; consulting partnerships in two global firms; and chief marketing officer of a publicly traded business process outsourcer. Deborah was also part of a Warburg Pincus-funded team to carve out Emirates Airlines’ third-party IT operations, and was responsible for a turnaround of antuit.ai, a Goldman Sachs-funded roll-up. A believer in the power of social impact enterprises, she co-founded Liberty Source, the first U.S. onshore BPO that combines automation and the talents of military spouses.
Deborah serves on the boards of Apex GBS Standards, SSON’s Global and US advisory boards, and advises several technology companies. For her contributions to the GBS industry, Deborah was recognized by Deloitte with its 2022 Lifetime Achievement award, SSON’s 2026 Lifetime Achievement award, and Everest Group’s 2025 Legends award.
Janet Ramey
Janet is a respected global business services and human capital leader. She works with enterprise clients and AI-enabled HR technology startups to help organizations modernize global delivery models, optimize operations, and build the specialized talent needed for GBS and shared services transformation.
After decades leading technical services across Asia Pacific and Emerging Markets, her career at Cisco culminated as Senior Vice President of Global Employee Services for workplace, real estate, finance, HR, and IT. Having managed end-to-end services for a massive global workforce, she brings deep operational perspective on employee experience, functional integration, and scaling global process models.
Janet directs The Conference Board’s Global Business Services Council and serves as a Senior Fellow in the Economy, Strategy and Finance Center. She also serves as an advisor to several AI-enabled HR technology startups and supports the North Carolina Red Cross as a Board Member.
We’ve helped organizations like these get GBS talent right.
Fortune 50 global retailer
Identifying and sourcing the right persona for the company’s first global head of finance shared services and finance transformation.
Global US-based manufacturing company post spin off
Acquiring key members of the leadership team of a new GBS build charged with a massive corporate transformation program.
PE-backed company
Coached leadership on GBS operating model and acquired talent for new GBS build.
Global US-based consumer products leader
Acting as advisor to/sounding board for a GBS leader and management team in transition to the next phase of GBS operations.
Global climate technology manufacturer
Acquired talent for a new GBS build charged with global transformation.
Global medical device company
Assisted leader to reposition the company as an industry challenger with GBS as a cornerstone of its strategy. Identified the personas and sourced the leadership team for a new GBS build, including delivery center leadership in Latin America.
Global law firm
Identified the right persona to accelerate change and sourced talent to analyze and build a quality management practice as a key component of firm-wide operations.
Global agribusiness company
Sourced talent for GBS lead, supported Source to Pay transformation, coached team to implement target operating model with complex stakeholder map.
Global industrial manufacturer
Advised team on operating model and stakeholder engagement, sourced talent for key global role.