Viewpoints

Learn from leaders who’ve been there and done that. Read on to hear the secrets they share.

Archive Resourcing Viewpoints

Hedging their bets: why GBS candidates write resumes like The Twelve Days of Christmas (and what to do about it)

Today’s GBS job seekers have a real problem beyond a choppy job market: the content of the majority of GBS roles is hopelessly imprecise.
Deborah Kops
July 15, 2026
Archive Latest Viewpoints

Fear of Flying: Why Stakeholders Resist Speed in GBS Transformation

The moment GBS transformation starts moving faster than the enterprise’s comfort zone, the functions and the business clutch their clipboards and mutter about “stability.” It’s not transformation itself that they fear. It’s altitude.
Deborah Kops
January 31, 2026
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Friend or frenemy? The outsized impact of the CHRO on GBS

if you’re not paying close attention to your CHRO—how they think, what they value, where they draw invisible lines—you’re operating with blind spots. Big ones.
Deborah Kops
August 27, 2025
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GBS Lacks the X-Factor

Execution separates the proverbial adults from the children. Outstanding GBS leaders know this and are obsessed with XQ.
Deborah Kops
July 7, 2025
Archive Latest Viewpoints

Crashing the Party: Why Haven’t BPO Providers Cracked the GBS Consulting Game?

Will BPOs sit up and listen? Should they? Will we start to see their expertise translated into a new value creation model for GBS?
Deborah Kops
April 24, 2025
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Mastering GBS Dance Moves

Are you ready to dance your way to GBS success? Be ready to learn when to glide, when to pivot, and when to freestyle…
Deborah Kops
March 17, 2025
Archive Latest Organization Viewpoints

The Incredible Shrinking GBS

Global business organizations grow, but they also shrink. Is The Incredible Shrinking Man a parable for the downside of GBS scale and scope?
Deborah Kops
February 26, 2025
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A Rose by Any Other Name? GCC Versus GBS

What’s in a name? is GCC a synonym for GBS? Or a different delivery model? Read on for insights from Deborah Kops.
Deborah Kops
January 23, 2025
Archive Latest Viewpoints

It’s 2025: Ten Resolutions GBS Leaders Need to Make Now

Here’s a prescription from Dr Deb: ten resolutions that should see GBS leaders through what portends to be a rocky year.
Deborah Kops
January 4, 2025
Latest Models Viewpoints

Is there an Atlantic divide in GBS?

GBS is highly contextual, reflecting culture, strategy and organization. No surprise, then that GBS looks different across the Atlantic.
Deborah Kops
November 27, 2024
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The GBS Dictionary of Dirty Words

Do the terms we use reflect what we mean or how we operate? Is the lexicon we commonly use setting up barriers rather than creating a climate of collaboration? Read on.
Deborah Kops
November 18, 2024
Archive Latest News Viewpoints

Politics, programs and policy: What’s the prognosis for Global Business Services?

With Donald Trump set to become the 47th U.S president, what are the implications for global business and shared services?
Deborah Kops
November 7, 2024
Archive Latest Models Organization Viewpoints

The Waiting Game

Is a merger or acquisition (M&A) in your GBS future? Be aware that M&A activity wreaks special havoc on the global business services model, its leaders, and its people.
Deborah Kops
November 6, 2024
Archive Latest Models Viewpoints

If you don’t have a seat at the table, are you on the menu?

Given the paucity of leaders in the C-Suite, what does the phrase “seat at the table” actually mean for GBS and their leaders?

Deborah Kops
September 26, 2024
Archive Careers Latest Viewpoints

No Exit

As GBS leaders ponder the next steps in their careers, some are finding enterprise career paths limited. Read on to learn what blocks internal moves, and how to navigate.
Deborah Kops
July 23, 2024
Diversity Latest Models Viewpoints

Changing of the Guard

Will next generation GBS leaders will force a radical rethink of the model, create newoperating models, and perhaps harness the promise of technology?
Deborah Kops
June 25, 2024
Archive Careers Latest Viewpoints

Going Gig? Not Like Eating a Piece of Cake

Think it’s easy to waltz into the world of successful interim roles? Well, it’s not exactly a piece of cake.
Deborah Kops
February 26, 2024
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Lipstick Doesn’t Look Good on Pigs

By Deborah Kops The global services industry adores shiny new toys. Every few years, the industry gloms onto something fashionable and pretty under the belief that if we have one of those, our GBS organization will be most admired. Remember analytics driving GBS value? That was circa 2011-2013. RPA anyone? Following close on the heels […]
Deborah Kops
January 31, 2024
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Is 2024 a Year of GBS Reckoning?

By Deborah Kops From any vantage point, COVID was good to the global business services (GBS) model. For the first time in its short history, the model was tested, and it passed with flying colors. Show the enterprise how to work globally? Check. Prove that collaboration doesn’t have to happen in a conference room? Check. […]
Deborah Kops
January 10, 2024
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What’s next, GBS?

Deborah Kops, Sourcing Change It’s that time of the year when everyone starts to predict what’s next. And global business services (GBS) models are not immune. As usual, folks are starting to fall over themselves to proffer that their crystal balls are very clear. Some pronounce that we are finally now in the era of […]
Deborah Kops
November 30, 2023
Archive Careers Latest Viewpoints

So, you want to be promoted to GBS leader

Ever notice how few folks within a global business services (GBS) operation are promoted to leader when the top dog goes onto other pastures? Wonder why there’s a glass or concrete ceiling for incumbents who know the business, have mastered GBS management concepts, and have proved their loyalty to the cause? The recent promotion of […]
Deborah Kops
August 29, 2023
Archive Latest Models Viewpoints

Discover a New Value Driver for Global Business Services (GBS)

Benefits of a GBS model are many: reduced cost, leveraged technology, integrated processes end to end, and transformed ways of working.
Deborah Kops
July 25, 2023
Latest Viewpoints

Blueprint or Wallpaper: The Challenges of Selling Your GBS Strategy to the Team

Blueprint or wallpaper: how is your team seeing your global business services (GBS) strategy? Your success may depend on the answer.
Deborah Kops
July 9, 2023
Archive Latest Models Viewpoints

Could Corporate Marketing be the Hidden Goldmine GBS Organizations Are Missing Out On?

For GBS organizations seeking to increase scope and scale, corporate marketing is an alluring target. Read on for insights.
Deborah Kops
June 6, 2023

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