Models

No matter what the common wisdom, there is no one-size-fits-all approach to GBS models. What’s the best option for your enterprise?

Archive Latest Models Organization

Double-Hatting in GBS: Agility or Exhaustion?

When does double-hatting work? When does it backfire? And how can GBS leaders use it as an effective tool without turning it into a crutch?
Deborah Kops
October 27, 2025
Archive Latest Models Resourcing

The HIRE Act: When Washington Comes for GBS

For GBS, the HIRE Act is a shot across the bow. If you’re a BPO or GBS that depends on global labor arbitrage, you ignore it at your peril.

Deborah Kops
September 9, 2025
Latest Models Viewpoints

Is there an Atlantic divide in GBS?

GBS is highly contextual, reflecting culture, strategy and organization. No surprise, then that GBS looks different across the Atlantic.
Deborah Kops
November 27, 2024
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The Waiting Game

Is a merger or acquisition (M&A) in your GBS future? Be aware that M&A activity wreaks special havoc on the global business services model, its leaders, and its people.
Deborah Kops
November 6, 2024
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If you don’t have a seat at the table, are you on the menu?

Given the paucity of leaders in the C-Suite, what does the phrase “seat at the table” actually mean for GBS and their leaders?

Deborah Kops
September 26, 2024
Diversity Latest Models Viewpoints

Changing of the Guard

Will next generation GBS leaders will force a radical rethink of the model, create newoperating models, and perhaps harness the promise of technology?
Deborah Kops
June 25, 2024
Archive Careers Latest Models

Why Don’t GBS Leaders Last Very Long?

Why is job hopping on the rise in GBS? Is it the nature of the beast? Is the model fragile? Read on for insights and analysis.
Deborah Kops
June 3, 2024
Archive Latest Models Viewpoints

Discover a New Value Driver for Global Business Services (GBS)

Benefits of a GBS model are many: reduced cost, leveraged technology, integrated processes end to end, and transformed ways of working.
Deborah Kops
July 25, 2023
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Could Corporate Marketing be the Hidden Goldmine GBS Organizations Are Missing Out On?

For GBS organizations seeking to increase scope and scale, corporate marketing is an alluring target. Read on for insights.
Deborah Kops
June 6, 2023
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Trouble Ahead: Hazardous Waters for GBS and Shared Services

GBS and shared services are susceptible to executive whim and short memories. Are you ready to navigate rough waters?
Deborah Kops
January 19, 2022
Archive Latest Models Organization Viewpoints

Is your GBS organization truly resilient?

Or will it go the way of the woolly mammoth?   By Deborah Kops Okay, a few global business services (GBS) models bit the dust last year, but as Mark Twain said when a newspaper printed his obituary, ‘the reports of my death are greatly exaggerated.’ Some pundits are saying that GBS is on a […]
Deborah Kops
April 21, 2021
Latest Models Organization Viewpoints

Making Change: Implementing GBS in Professional Services Firms

When a company’s intrinsic value rests on the ability to attract, satisfy and retain very smart people whose production is intellect, the implementation of global business shared services presents a special change challenge.
Deborah Kops
April 14, 2021
Archive Models

If the Shoe Fits, Wear it

Is there a predictive fit between such characteristics as culture, measurement systems, ways of working, procurement strategy and the type of global services solutions specific companies should implement? Deborah Kops seems to think so Now here’s an analogy — watching women  buy shoes has similarities to observing sourcing sweepstakes for global services. Some shoes are […]
Deborah Kops
September 11, 2012

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