ArchiveLatestOrganizationResourcingTalent Easy come, easy go: the pleasures and pitfalls of poaching service delivery teams Wholesale recruitment in the form of poaching teams from other delivery centers—both captive and provider—is…Deborah KopsJune 8, 2021
ArchiveLatestOrganizationViewpoints Are your GBS Teams Playing Their Positions? When roles in GBS teams are unclear, collisions, overlaps, and gaps in delivery often follow.…Janet RameyApril 28, 2021
ArchiveLatestModelsOrganizationViewpoints Is your GBS organization truly resilient? Photo credit: Kristin Marie Enns-Kavanagh Or will it go the way of the woolly mammoth?…Deborah KopsApril 21, 2021
LatestModelsOrganizationViewpoints Making Change: Implementing GBS in Professional Services Firms When a company’s intrinsic value rests on the ability to attract, satisfy and retain very…Deborah KopsApril 14, 2021
ArchiveCareersLatestOrganization Want Value? Four Roles Make or Break GBS Success GBS success is driven by strong teams working together end-to-end to deliver. Value creation, however,…Janet RameyApril 9, 2021