Organization

GBS organizations are in constant flux. Get in front of change by reading on.

Built to “Transform.” Designed Not to Be Questioned

Most transformation programs don’t fail because the ideas are wrong. They fail because no one is truly in charge of the enterprise outcome.

Change of Command: When the GBS Reporting Line Shifts

Reporting line changes signal intent: what the organization wants from GBS now: control, transformation, delivery, or distance from C-Suite.

Double-Hatting in GBS: Agility or Exhaustion?

When does double-hatting work? When does it backfire? And how can GBS leaders use it as an effective tool without turning it into a crutch?

GBS Needs a New Boss

by Deborah Kops Here’s a factoid to impress your GBS friends at your next industry meet up: about 60% of all GBS organizations align to the CFO, according to some recent research I conducted with @Everest Group. And in North America, it’s even more prevalent.  While the CFO role is increasingly focused on growing and […]

The Incredible Shrinking GBS

Global business organizations grow, but they also shrink. Is The Incredible Shrinking Man a parable for the downside of GBS scale and scope?

The Waiting Game

Is a merger or acquisition (M&A) in your GBS future? Be aware that M&A activity wreaks special havoc on the global business services model, its leaders, and its people.

Respect the DNA

GBS can’t afford to disregard internal talent, both politically or financially. Hiring from within respects the enterprise’s DNA.

Another One Bites the Dust: Why GBS Organizations Are Pulled Apart

The rumor mill is abuzz—while de novo GBS organizations are always being formed, some are rebooted, and other models seem to be taken apart with increasing frequency. At least a few times a month, someone confesses that the operation they painstakingly built or nurtured is being dissolved with operations repatriated to each of the functions they serve with the delivery network evolving into a corporate landlord.

Easy come, easy go: the pleasures and pitfalls of poaching service delivery teams

Wholesale recruitment in the form of poaching teams from other delivery centers—both captive and provider—is now pretty much part of the playbook.

Are your GBS Teams Playing Their Positions?

When roles in GBS teams are unclear, collisions, overlaps, and gaps in delivery often follow. Learn the signs, causes and ways to fix misalignment in your organization.

Is your GBS organization truly resilient?

Or will it go the way of the woolly mammoth?   By Deborah Kops Okay, a few global business services (GBS) models bit the dust last year, but as Mark Twain said when a newspaper printed his obituary, ‘the reports of my death are greatly exaggerated.’ Some pundits are saying that GBS is on a […]

Making Change: Implementing GBS in Professional Services Firms

When a company’s intrinsic value rests on the ability to attract, satisfy and retain very smart people whose production is intellect, the implementation of global business shared services presents a special change challenge.

Want Value? Four Roles Make or Break GBS Success

GBS success is driven by strong teams working together end-to-end to deliver. Value creation, however, depends on several strategic roles.

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