Talent

Now more than ever, talent is the key to GBS transformation. Is your talent strategy up to the task?

Archive Latest Talent

Purple People: The Great Unlock for GBS

The future will belong to GBS organizations that can combine technology, process, governance, data, and talent to drive execution.
Deborah Kops
June 23, 2026
Latest Talent

Talking Talent with the APEX GBS Standards Committee

Principal Deborah Kops joined Tony Saldanha and Tim Palmer of the APEX GBS Standards Committee to discuss GBS talent. Listen for insights on the state of the talent market.
Janet Ramey
April 20, 2026
Archive Latest Talent

Lookin’ for Love in All the Wrong Places…Hiring Managers Miss the Right GBS Talent in the Age of AI

If GBS solves for scale, speed, and experience, then talent is key. With AI reshaping the core of what we do, the hiring model must follow.
Deborah Kops
September 19, 2025
Careers Latest Organization Talent

Respect the DNA

GBS can’t afford to disregard internal talent, both politically or financially. Hiring from within respects the enterprise’s DNA.
Deborah Kops
April 30, 2024
Archive Careers Latest Talent

The Talent Market’s Tight but the Candidate’s Not Right

Deborah Kops, Sourcing Change I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street. Is this […]
Deborah Kops
October 31, 2023
Archive Careers Latest Talent

Crossing the Chasm: Why is it so hard to move from BPO to GBS leader?

With GBS talent is in short supply, discounting BPO talent limits options. Moving from BPO to enterprise shouldn’t be difficult, but often is.
Deborah Kops
September 7, 2021
Archive Latest Resourcing Talent

What’s your GBS and Shared Services management persona?

Getting the right fit in management persona — intentional style, approach, and level of engagement — is a critical success factor for GBS.
Deborah Kops
June 16, 2021
Archive Latest Organization Resourcing Talent

Easy come, easy go: the pleasures and pitfalls of poaching service delivery teams

Wholesale recruitment in the form of poaching teams from other delivery centers—both captive and provider—is now pretty much part of the playbook.

Deborah Kops
June 8, 2021
Archive Careers Latest Talent

“Call me anything but late for dinner.”

The misplaced obsession with title in Global Business Services
Deborah Kops
May 5, 2021
Archive Latest News Talent

2021, a Pivotal Year for GBS Talent?

Ten Predictions That May Surprise You. Is your crystal ball as clear as ours?
Deborah Kops
January 11, 2021
Archive Careers Talent Viewpoints

Global Process Owners – You’re in demand (now more than ever!)

The market for Global Business Services talent is heating up, despite opinions to the contrary. But the roles that are most in demand – Global process owners (GPOs).
Janet Ramey
November 11, 2020
Archive Resourcing Talent

Going Hunting: The Current State of the GBS Talent Market

Don’t despair, GBS professionals. While the jobs market is certainly been impacted by lower volumes and cost cutting initiatives, there remains a market for good talent with certain capabilities to deliver the GBS promise.
Deborah Kops
October 21, 2020

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