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Why Don’t GBS Leaders Last Very Long?

Why is job hopping on the rise in GBS? Is it the nature of the beast? Is the model fragile? Read on for insights and analysis.
Deborah Kops
June 3, 2024
Careers Latest Organization Talent

Respect the DNA

GBS can’t afford to disregard internal talent, both politically or financially. Hiring from within respects the enterprise’s DNA.
Deborah Kops
April 30, 2024
Archive Latest Organization

Another One Bites the Dust: Why GBS Organizations Are Pulled Apart

The rumor mill is abuzz—while de novo GBS organizations are always being formed, some are rebooted, and other models seem to be taken apart with increasing frequency. At least a few times a month, someone confesses that the operation they painstakingly built or nurtured is being dissolved with operations repatriated to each of the functions they serve with the delivery network evolving into a corporate landlord.
Deborah Kops
March 21, 2024
Archive Careers Latest Viewpoints

Going Gig? Not Like Eating a Piece of Cake

Think it’s easy to waltz into the world of successful interim roles? Well, it’s not exactly a piece of cake.
Deborah Kops
February 26, 2024
Archive Latest Viewpoints

Lipstick Doesn’t Look Good on Pigs

By Deborah Kops The global services industry adores shiny new toys. Every few years, the industry gloms onto something fashionable and pretty under the belief that if we have one of those, our GBS organization will be most admired. Remember analytics driving GBS value? That was circa 2011-2013. RPA anyone? Following close on the heels […]
Deborah Kops
January 31, 2024
Archive Latest Viewpoints

Is 2024 a Year of GBS Reckoning?

By Deborah Kops From any vantage point, COVID was good to the global business services (GBS) model. For the first time in its short history, the model was tested, and it passed with flying colors. Show the enterprise how to work globally? Check. Prove that collaboration doesn’t have to happen in a conference room? Check. […]
Deborah Kops
January 10, 2024
Archive Latest Viewpoints

What’s next, GBS?

Deborah Kops, Sourcing Change It’s that time of the year when everyone starts to predict what’s next. And global business services (GBS) models are not immune. As usual, folks are starting to fall over themselves to proffer that their crystal balls are very clear. Some pronounce that we are finally now in the era of […]
Deborah Kops
November 30, 2023
Archive Careers Latest Talent

The Talent Market’s Tight but the Candidate’s Not Right

Deborah Kops, Sourcing Change I’ve never seen such a mismatch of supply and demand in the shared services space. While new enterprises are adopting the model at what seems to be an unprecedented pace post-COVID, at the same time, there are a surprising number of experienced shared services professionals out on the street. Is this […]
Deborah Kops
October 31, 2023
Archive Careers Latest Viewpoints

So, you want to be promoted to GBS leader

Ever notice how few folks within a global business services (GBS) operation are promoted to leader when the top dog goes onto other pastures? Wonder why there’s a glass or concrete ceiling for incumbents who know the business, have mastered GBS management concepts, and have proved their loyalty to the cause? The recent promotion of […]
Deborah Kops
August 29, 2023
Archive Latest Models Viewpoints

Discover a New Value Driver for Global Business Services (GBS)

Benefits of a GBS model are many: reduced cost, leveraged technology, integrated processes end to end, and transformed ways of working.
Deborah Kops
July 25, 2023
Latest Viewpoints

Blueprint or Wallpaper: The Challenges of Selling Your GBS Strategy to the Team

Blueprint or wallpaper: how is your team seeing your global business services (GBS) strategy? Your success may depend on the answer.
Deborah Kops
July 9, 2023
Archive Latest Models Viewpoints

Could Corporate Marketing be the Hidden Goldmine GBS Organizations Are Missing Out On?

For GBS organizations seeking to increase scope and scale, corporate marketing is an alluring target. Read on for insights.
Deborah Kops
June 6, 2023
Archive Latest Viewpoints

Be Like a Duck. But Below the Surface, You’d Better Paddle Like Hell

GBS transitions ideally appear calm as a duck on water. But below the waterline, the organization should be paddling like hell.

Deborah Kops
April 19, 2023
Latest Viewpoints

New Leaders, Beware the Savior Syndrome

The new transformational leader rides in on a white horse to make a mark on the organization. But beware: savior syndrome is a trap. And a recipe for professional failure.
Deborah Kops
April 3, 2023
Archive Latest Viewpoints

Out With the Old, In With the New? 10 Predictions for the 2022 GBS Talent Market

By Deborah Kops and Janet Ramey It’s time to dust off our crystal balls again. How much difference a year made! Looking back, last year Sourcing Change called several things right: hard process and management skills were very much in demand, the use of gig workers did remain fully aspirational, and though automation investments continue, […]
Deborah Kops
January 4, 2022
Archive Latest News Viewpoints

Has COVID Changed Industry Conference-Going For the Better ?

How has COVID changed industry conference-going? Read on for a trip report from SSON’s 25th Shared Services & Outsourcing week in Orlando.
Janet Ramey
September 27, 2021
Archive Careers Latest Talent

Crossing the Chasm: Why is it so hard to move from BPO to GBS leader?

With GBS talent is in short supply, discounting BPO talent limits options. Moving from BPO to enterprise shouldn’t be difficult, but often is.
Deborah Kops
September 7, 2021
Archive Latest Viewpoints

Why Now is the Time to Transform the Employee Experience

Stepping up to lead Employee Experience raises your organization’s visibility, impact, and value. What’s stopping you from taking the lead?
Janet Ramey
August 3, 2021
Archive Latest Resourcing Talent

What’s your GBS and Shared Services management persona?

Getting the right fit in management persona — intentional style, approach, and level of engagement — is a critical success factor for GBS.
Deborah Kops
June 16, 2021
Archive Diversity Latest

Beyond Gender: BOC’s Innovative Program to Accelerate Inclusion and Equity

What happens when a company’s DEI effort goes beyond the traditional gender focus? Learn from Paulette Ansara, BOC South Pacific.
Janet Ramey
June 15, 2021
Archive Latest News

It’s Official! Sourcing Change is a certified Women’s Business Enterprise

Sourcing Change is proud to announce national certification as a Women’s Business Enterprise by the Greater Women’s Business Council
Janet Ramey
June 10, 2021
Archive Latest Organization Resourcing Talent

Easy come, easy go: the pleasures and pitfalls of poaching service delivery teams

Wholesale recruitment in the form of poaching teams from other delivery centers—both captive and provider—is now pretty much part of the playbook.

Deborah Kops
June 8, 2021
Archive Diversity Latest Viewpoints

Tricky Business: Powerful Ways to Define Diversity

What is diversity? How do you define it? I asked 4 global leaders. Their varied answers might surprise you.
Janet Ramey
May 26, 2021
Archive Careers Latest Viewpoints

Next act: can GBS practitioners successfully reinvent themselves as independent advisors?

Practitioner to advisor: not all will make a successful transition. Many years leading a GBS organization isn’t enough in a crowded market.
Deborah Kops
May 12, 2021

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