Blueprint or wallpaper: how is your team seeing your global business services (GBS) strategy? Your…
Deborah KopsJuly 9, 2023
For GBS organizations seeking to increase scope and scale, corporate marketing is an alluring target.…
Deborah KopsJune 6, 2023
GBS transitions ideally appear calm as a duck on water. But below the waterline, the…
Deborah KopsApril 19, 2023
The new transformational leader rides in on a white horse to make a mark on…
Deborah KopsApril 3, 2023
How has COVID changed industry conference-going? Read on for a trip report from SSON's 25th…
Janet RameySeptember 27, 2021
With GBS talent is in short supply, discounting BPO talent limits options. Moving from BPO…
Deborah KopsSeptember 7, 2021
Stepping up to lead Employee Experience raises your organization's visibility, impact, and value. What's stopping…
Janet RameyAugust 3, 2021