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“Call me anything but late for dinner.”

The misplaced obsession with title in Global Business Services

From Difference, Value: Diversity in Global Business Services

Global business service teams provide a unique challenge for diversity initiatives because one size does not fit all.

Are your GBS Teams Playing Their Positions?

When roles in GBS teams are unclear, collisions, overlaps, and gaps in delivery often follow. Learn the signs, causes and ways to fix misalignment in your organization.

Is your GBS organization truly resilient?

Or will it go the way of the woolly mammoth?   By Deborah Kops Okay, a few global business services (GBS) models bit the dust last year, but as Mark Twain said when a newspaper printed his obituary, ‘the reports of my death are greatly exaggerated.’ Some pundits are saying that GBS is on a […]

Making Change: Implementing GBS in Professional Services Firms

When a company’s intrinsic value rests on the ability to attract, satisfy and retain very smart people whose production is intellect, the implementation of global business shared services presents a special change challenge.

Want Value? Four Roles Make or Break GBS Success

GBS success is driven by strong teams working together end-to-end to deliver. Value creation, however, depends on several strategic roles.

2021, a Pivotal Year for GBS Talent?

Ten Predictions That May Surprise You. Is your crystal ball as clear as ours?

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