ArchiveLatestModelsOrganization Double-Hatting in GBS: Agility or Exhaustion? When does double-hatting work? When does it backfire? And how can GBS leaders use it…Deborah KopsOctober 27, 2025
ArchiveLatestModelsResourcing The HIRE Act: When Washington Comes for GBS For GBS, the HIRE Act is a shot across the bow. If you're a BPO…Deborah KopsSeptember 9, 2025
LatestModelsViewpoints Is there an Atlantic divide in GBS? GBS is highly contextual, reflecting culture, strategy and organization. No surprise, then that GBS looks…Deborah KopsNovember 27, 2024
ArchiveLatestModelsOrganizationViewpoints The Waiting Game Is a merger or acquisition (M&A) in your GBS future? Be aware that M&A activity…Deborah KopsNovember 6, 2024
ArchiveLatestModelsViewpoints If you don’t have a seat at the table, are you on the menu? Given the paucity of leaders in the C-Suite, what does the phrase “seat at the…Deborah KopsSeptember 26, 2024
DiversityLatestModelsViewpoints Changing of the Guard Will next generation GBS leaders will force a radical rethink of the model, create newoperating…Deborah KopsJune 25, 2024
ArchiveCareersLatestModels Why Don’t GBS Leaders Last Very Long? Why is job hopping on the rise in GBS? Is it the nature of the…Deborah KopsJune 3, 2024
ArchiveLatestModelsViewpoints Discover a New Value Driver for Global Business Services (GBS) Benefits of a GBS model are many: reduced cost, leveraged technology, integrated processes end to…Deborah KopsJuly 25, 2023
ArchiveLatestModelsViewpoints Could Corporate Marketing be the Hidden Goldmine GBS Organizations Are Missing Out On? For GBS organizations seeking to increase scope and scale, corporate marketing is an alluring target.…Deborah KopsJune 6, 2023