Viewpoints

Learn from leaders who’ve been there and done that. Read on to hear the secrets they share.

Archive Latest Models Viewpoints

Could Corporate Marketing be the Hidden Goldmine GBS Organizations Are Missing Out On?

For GBS organizations seeking to increase scope and scale, corporate marketing is an alluring target. Read on for insights.
Deborah Kops
June 6, 2023
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Be Like a Duck. But Below the Surface, You’d Better Paddle Like Hell

GBS transitions ideally appear calm as a duck on water. But below the waterline, the organization should be paddling like hell.

Deborah Kops
April 19, 2023
Latest Viewpoints

New Leaders, Beware the Savior Syndrome

The new transformational leader rides in on a white horse to make a mark on the organization. But beware: savior syndrome is a trap. And a recipe for professional failure.
Deborah Kops
April 3, 2023
Archive Models Viewpoints

Trouble Ahead: Hazardous Waters for GBS and Shared Services

GBS and shared services are susceptible to executive whim and short memories. Are you ready to navigate rough waters?
Deborah Kops
January 19, 2022
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Out With the Old, In With the New? 10 Predictions for the 2022 GBS Talent Market

By Deborah Kops and Janet Ramey It’s time to dust off our crystal balls again. How much difference a year made! Looking back, last year Sourcing Change called several things right: hard process and management skills were very much in demand, the use of gig workers did remain fully aspirational, and though automation investments continue, […]
Deborah Kops
January 4, 2022
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Has COVID Changed Industry Conference-Going For the Better ?

How has COVID changed industry conference-going? Read on for a trip report from SSON’s 25th Shared Services & Outsourcing week in Orlando.
Janet Ramey
September 27, 2021
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Why Now is the Time to Transform the Employee Experience

Stepping up to lead Employee Experience raises your organization’s visibility, impact, and value. What’s stopping you from taking the lead?
Janet Ramey
August 3, 2021
Archive Diversity Latest Viewpoints

Tricky Business: Powerful Ways to Define Diversity

What is diversity? How do you define it? I asked 4 global leaders. Their varied answers might surprise you.
Janet Ramey
May 26, 2021
Archive Careers Latest Viewpoints

Next act: can GBS practitioners successfully reinvent themselves as independent advisors?

Practitioner to advisor: not all will make a successful transition. Many years leading a GBS organization isn’t enough in a crowded market.
Deborah Kops
May 12, 2021
Archive Latest Organization Viewpoints

Are your GBS Teams Playing Their Positions?

When roles in GBS teams are unclear, collisions, overlaps, and gaps in delivery often follow. Learn the signs, causes and ways to fix misalignment in your organization.
Janet Ramey
April 28, 2021
Archive Latest Models Organization Viewpoints

Is your GBS organization truly resilient?

Or will it go the way of the woolly mammoth?   By Deborah Kops Okay, a few global business services (GBS) models bit the dust last year, but as Mark Twain said when a newspaper printed his obituary, ‘the reports of my death are greatly exaggerated.’ Some pundits are saying that GBS is on a […]
Deborah Kops
April 21, 2021
Latest Models Organization Viewpoints

Making Change: Implementing GBS in Professional Services Firms

When a company’s intrinsic value rests on the ability to attract, satisfy and retain very smart people whose production is intellect, the implementation of global business shared services presents a special change challenge.
Deborah Kops
April 14, 2021
Archive Careers Talent Viewpoints

Global Process Owners – You’re in demand (now more than ever!)

The market for Global Business Services talent is heating up, despite opinions to the contrary. But the roles that are most in demand – Global process owners (GPOs).
Janet Ramey
November 11, 2020

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