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Luck o’ the Irish Outsourcing Leaders

Not too long ago I met an Irishman named Coleman O’Flynn at an outsourcing transformation conference.…
Deborah Kops
Deborah KopsMarch 15, 2013
Archive

Making an outsourcing relationship better: that’s above my pay grade

  There seems to be a trend going on amongst outsourcing client types. It’s called…
Deborah Kops
Deborah KopsMarch 12, 2013
Archive

Outsourcing industry—where’s your voice post Delhi?

It’s been over two months since the brutal rape that left a 23 year old…
Deborah Kops
Deborah KopsMarch 5, 2013
Archive

The Religion of Outsourcing

  “Outsourcing is a religious decision. You either believe in it or you don’t.” So…
Deborah Kops
Deborah KopsFebruary 28, 2013
Archive

Farewell to the founding fathers (of the outsourcing variety)

There’s been a little-remarked upon trend going on over the last few years—the retirement of…
Deborah Kops
Deborah KopsFebruary 20, 2013
Archive

“Call me maybe”– sales approach at outsourcing conferences?

Now I’m not always current on the latest pop (for me, the zenith of pop…
Deborah Kops
Deborah KopsFebruary 14, 2013
Archive

Outsourcing Relationships: Not Puppy Love

I’ve been obsessed about what constitutes a good outsourcing relationship for some time. Whenever I…
Deborah Kops
Deborah KopsFebruary 13, 2013
Archive

Shared services and outsourcing: Aren’t we just moving the deck chairs around?

  If you think about our efforts to transform business functions through shared services and…
Deborah Kops
Deborah KopsFebruary 10, 2013
Archive

Legal: The Hardest Profession to Make Outsourcing Change?

The last bastion against outsourcing? Recently I sat down with Ed Brooks of the LPO Program…
Deborah Kops
Deborah KopsFebruary 5, 2013
Archive

Global Business Services at the Top Table? Servants don’t dine with their employers!

Over the past few weeks, it seems as if everyone is talking GBS, GBS, GBS.…
Deborah Kops
Deborah KopsFebruary 4, 2013
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