It may be the loneliest — and toughest — job on the planet. Abused by…
Deborah KopsSeptember 11, 2012
Those of us who have been around the services industry from its infancy speak in…
Deborah KopsSeptember 11, 2012
Companies impose budget and return rigor when managing a range of corporate assets. Yet when…
Deborah KopsSeptember 11, 2012
Is there a predictive fit between such characteristics as culture, measurement systems, ways of working,…
Deborah KopsSeptember 11, 2012
One company’s multitower contract is another’s bundled deal. Are process and functional outsourcing synonymous? What’s…
Deborah KopsSeptember 11, 2012
Third-party and internal providers try to spin the particular benefits of their approach to transitioning…
Deborah KopsSeptember 11, 2012
Remember the childhood game Chutes and Ladders? Roll the dice and you move around the…
Deborah KopsSeptember 11, 2012
There are no industry standards for measuring customer satisfaction in the global services industry. In…
Deborah KopsSeptember 11, 2012
So you dragged your organization kicking and screaming through a few transitions to a shared…
Deborah KopsAugust 21, 2012