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It’s Greek to Me

One company’s multitower contract is another’s bundled deal. Are process and functional outsourcing synonymous? What’s…
Deborah Kops
Deborah KopsSeptember 11, 2012
Archive

Fast, Clean And Cheap

Third-party and internal providers try to spin the particular benefits of their approach to transitioning…
Deborah Kops
Deborah KopsSeptember 11, 2012
Archive

Chutes and Ladders

Remember the childhood game Chutes and Ladders? Roll the dice and you move around the…
Deborah Kops
Deborah KopsSeptember 11, 2012
Archive

Who’s Satisfied?

There are no industry standards for measuring customer satisfaction in the global services industry. In…
Deborah Kops
Deborah KopsSeptember 11, 2012
Archive

Scaling the Heights: The Imperative to Grow Shared Services and Outsourcing

So you dragged your organization kicking and screaming through a few transitions to a shared…
Deborah Kops
Deborah KopsAugust 21, 2012
Archive

By the Clock

When is the right time for sourcing of services? Is it when you are at…
Deborah Kops
Deborah KopsAugust 21, 2012
Archive

Everything I Learned About Outsourcing I Learned in Kindergarten…but Forgot

The rules we grow up intuitively understanding eventually fade away into distant memories. The same…
Deborah Kops
Deborah KopsAugust 21, 2012
Archive

Fear of Unintended Consequences

Ever wonder why your CEO charters an exhaustive study of enterprise-wide sourcing potential, corralling resources…
Deborah Kops
Deborah KopsJuly 31, 2012
Archive

How do you get them to eat sushi?

Lots of my friends think sushi is the ne plus ultra of nosh. Now I…
Deborah Kops
Deborah KopsJuly 31, 2012
Archive

Imperfect Arbitrage

The implications of generational shift resulting from the globalization of work by Deborah Kops The problem…
Deborah Kops
Deborah KopsJuly 31, 2012
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