When does double-hatting work? When does it backfire? And how can GBS leaders use it…
Deborah KopsOctober 27, 2025
Global business organizations grow, but they also shrink. Is The Incredible Shrinking Man a parable…
Deborah KopsFebruary 26, 2025
Is a merger or acquisition (M&A) in your GBS future? Be aware that M&A activity…
Deborah KopsNovember 6, 2024
GBS can’t afford to disregard internal talent, both politically or financially. Hiring from within respects…
Deborah KopsApril 30, 2024
The rumor mill is abuzz—while de novo GBS organizations are always being formed, some are…
Deborah KopsMarch 21, 2024
Wholesale recruitment in the form of poaching teams from other delivery centers—both captive and provider—is…
Deborah KopsJune 8, 2021
When roles in GBS teams are unclear, collisions, overlaps, and gaps in delivery often follow.…
Janet RameyApril 28, 2021
Photo credit: Kristin Marie Enns-Kavanagh Or will it go the way of the woolly mammoth?…
Deborah KopsApril 21, 2021
When a company’s intrinsic value rests on the ability to attract, satisfy and retain very…
Deborah KopsApril 14, 2021