Benefits of a GBS model are many: reduced cost, leveraged technology, integrated processes end to…
Deborah KopsJuly 25, 2023
GBS transitions ideally appear calm as a duck on water. But below the waterline, the…
Deborah KopsApril 19, 2023
Market-First GBS Compensation Survey 2001 Download this industry-first survey, which takes the pulse of the…
Sourcing ChangeApril 8, 2022
GBS and shared services are susceptible to executive whim and short memories. Are you ready…
Deborah KopsJanuary 19, 2022
How has COVID changed industry conference-going? Read on for a trip report from SSON's 25th…
Janet RameySeptember 27, 2021
With GBS talent is in short supply, discounting BPO talent limits options. Moving from BPO…
Deborah KopsSeptember 7, 2021
Stepping up to lead Employee Experience raises your organization's visibility, impact, and value. What's stopping…
Janet RameyAugust 3, 2021
Getting the right fit in management persona -- intentional style, approach, and level of engagement…
Deborah KopsJune 16, 2021