Is a merger or acquisition (M&A) in your GBS future? Be aware that M&A activity…
Deborah KopsNovember 6, 2024
The rumor mill is abuzz—while de novo GBS organizations are always being formed, some are…
Deborah KopsMarch 21, 2024
Wholesale recruitment in the form of poaching teams from other delivery centers—both captive and provider—is…
Deborah KopsJune 8, 2021
When roles in GBS teams are unclear, collisions, overlaps, and gaps in delivery often follow.…
Janet RameyApril 28, 2021
Photo credit: Kristin Marie Enns-Kavanagh Or will it go the way of the woolly mammoth?…
Deborah KopsApril 21, 2021
When a company’s intrinsic value rests on the ability to attract, satisfy and retain very…
Deborah KopsApril 14, 2021
GBS success is driven by strong teams working together end-to-end to deliver. Value creation, however,…
Janet RameyApril 9, 2021