Blueprint or wallpaper: how is your team seeing your global business services (GBS) strategy? Your…
Deborah KopsJuly 9, 2023
GBS transitions ideally appear calm as a duck on water. But below the waterline, the…
Deborah KopsApril 19, 2023
The new transformational leader rides in on a white horse to make a mark on…
Deborah KopsApril 3, 2023
How has COVID changed industry conference-going? Read on for a trip report from SSON's 25th…
Janet RameySeptember 27, 2021
With GBS talent is in short supply, discounting BPO talent limits options. Moving from BPO…
Deborah KopsSeptember 7, 2021
Stepping up to lead Employee Experience raises your organization's visibility, impact, and value. What's stopping…
Janet RameyAugust 3, 2021
Getting the right fit in management persona -- intentional style, approach, and level of engagement…
Deborah KopsJune 16, 2021
What happens when a company's DEI effort goes beyond the traditional gender focus? Learn from…
Janet RameyJune 15, 2021