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Is Innovation in Outsourcing Insanity?

  I’m obsessed with the concept of innovation resulting from outsourcing. I’d love to find…
Deborah Kops
Deborah KopsFebruary 1, 2013
Archive

Buyers Forget that Outsourcing RFPs are Sales Jobs

Providers aren’t the only sellers in the outsourcing game. In fact, if a buyer doesn’t…
Deborah Kops
Deborah KopsJanuary 29, 2013
Archive

Welcome Home Outsourcing…Without the Welcome Mat

 For those of you who have read The Economist’s 19th January article “Welcome Home” I…
Deborah Kops
Deborah KopsJanuary 27, 2013
Archive

The Outsourcing Happiness Index

  Two weeks ago when I wrote a blog entitled “If my dashboard is so…
Deborah Kops
Deborah KopsJanuary 25, 2013
Archive

Revisiting the Sustainable Outsourcing Relationship Quiz

Several years ago, I developed an outsourcing relationship quiz, and posted it on the Shared…
Deborah Kops
Deborah KopsJanuary 21, 2013
Archive

Shared Services Leadership Survey

Look around at the players in our shared services community, and you’ll see four distinct…
Deborah Kops
Deborah KopsJanuary 17, 2013
Archive

If my outsourcing dashboard is so green, why am I so miserable?

  How often are outsourcing relationships considered “performing” when it comes to meeting SLAs and…
Deborah Kops
Deborah KopsJanuary 15, 2013
Archive

What a surprise to outsourcing providers…people actually matter to the CEO

The prevailing belief in the sourcing world is that cost is king and people are…
Deborah Kops
Deborah KopsJanuary 10, 2013
Archive

Barista or Bangalorean? Time to source shared services (and outsourcing) talent at Starbucks?

Barista or Bangalorean?  Time to source shared services (and outsourcing) talent at Starbucks? Recently I…
Deborah Kops
Deborah KopsJanuary 8, 2013
Archive

Which Planet are Outsourcing Equity Analysts from?

2013 is bound to be an interesting year. With a host of rumors and suppositions out and about…
Deborah Kops
Deborah KopsJanuary 5, 2013
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  • Why
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