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Legal: The Hardest Profession to Make Outsourcing Change?

The last bastion against outsourcing? Recently I sat down with Ed Brooks of the LPO Program…
Deborah Kops
Deborah KopsFebruary 5, 2013
Archive

Global Business Services at the Top Table? Servants don’t dine with their employers!

Over the past few weeks, it seems as if everyone is talking GBS, GBS, GBS.…
Deborah Kops
Deborah KopsFebruary 4, 2013
Archive

Is Innovation in Outsourcing Insanity?

  I’m obsessed with the concept of innovation resulting from outsourcing. I’d love to find…
Deborah Kops
Deborah KopsFebruary 1, 2013
Archive

Buyers Forget that Outsourcing RFPs are Sales Jobs

Providers aren’t the only sellers in the outsourcing game. In fact, if a buyer doesn’t…
Deborah Kops
Deborah KopsJanuary 29, 2013
Archive

Welcome Home Outsourcing…Without the Welcome Mat

 For those of you who have read The Economist’s 19th January article “Welcome Home” I…
Deborah Kops
Deborah KopsJanuary 27, 2013
Archive

The Outsourcing Happiness Index

  Two weeks ago when I wrote a blog entitled “If my dashboard is so…
Deborah Kops
Deborah KopsJanuary 25, 2013
Archive

Revisiting the Sustainable Outsourcing Relationship Quiz

Several years ago, I developed an outsourcing relationship quiz, and posted it on the Shared…
Deborah Kops
Deborah KopsJanuary 21, 2013
Archive

Shared Services Leadership Survey

Look around at the players in our shared services community, and you’ll see four distinct…
Deborah Kops
Deborah KopsJanuary 17, 2013
Archive

If my outsourcing dashboard is so green, why am I so miserable?

  How often are outsourcing relationships considered “performing” when it comes to meeting SLAs and…
Deborah Kops
Deborah KopsJanuary 15, 2013
Archive

What a surprise to outsourcing providers…people actually matter to the CEO

The prevailing belief in the sourcing world is that cost is king and people are…
Deborah Kops
Deborah KopsJanuary 10, 2013
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