GBS transitions ideally appear calm as a duck on water. But below the waterline, the…
Deborah KopsApril 19, 2023
GBS and shared services are susceptible to executive whim and short memories. Are you ready…
Deborah KopsJanuary 19, 2022
With GBS talent is in short supply, discounting BPO talent limits options. Moving from BPO…
Deborah KopsSeptember 7, 2021
Getting the right fit in management persona -- intentional style, approach, and level of engagement…
Deborah KopsJune 16, 2021
Wholesale recruitment in the form of poaching teams from other delivery centers—both captive and provider—is…
Deborah KopsJune 8, 2021
Practitioner to advisor: not all will make a successful transition. Many years leading a GBS…
Deborah KopsMay 12, 2021
Photo credit: Kristin Marie Enns-Kavanagh Or will it go the way of the woolly mammoth?…
Deborah KopsApril 21, 2021
When a company’s intrinsic value rests on the ability to attract, satisfy and retain very…
Deborah KopsApril 14, 2021