For GBS organizations seeking to increase scope and scale, corporate marketing is an alluring target.…
Deborah KopsJune 6, 2023
The new transformational leader rides in on a white horse to make a mark on…
Deborah KopsApril 3, 2023
GBS and shared services are susceptible to executive whim and short memories. Are you ready…
Deborah KopsJanuary 19, 2022
With GBS talent is in short supply, discounting BPO talent limits options. Moving from BPO…
Deborah KopsSeptember 7, 2021
Getting the right fit in management persona -- intentional style, approach, and level of engagement…
Deborah KopsJune 16, 2021
Wholesale recruitment in the form of poaching teams from other delivery centers—both captive and provider—is…
Deborah KopsJune 8, 2021
Practitioner to advisor: not all will make a successful transition. Many years leading a GBS…
Deborah KopsMay 12, 2021
Photo credit: Kristin Marie Enns-Kavanagh Or will it go the way of the woolly mammoth?…
Deborah KopsApril 21, 2021