Benefits of a GBS model are many: reduced cost, leveraged technology, integrated processes end to…
Deborah KopsJuly 25, 2023
For GBS organizations seeking to increase scope and scale, corporate marketing is an alluring target.…
Deborah KopsJune 6, 2023
GBS transitions ideally appear calm as a duck on water. But below the waterline, the…
Deborah KopsApril 19, 2023
The new transformational leader rides in on a white horse to make a mark on…
Deborah KopsApril 3, 2023
GBS and shared services are susceptible to executive whim and short memories. Are you ready…
Deborah KopsJanuary 19, 2022
With GBS talent is in short supply, discounting BPO talent limits options. Moving from BPO…
Deborah KopsSeptember 7, 2021
Getting the right fit in management persona -- intentional style, approach, and level of engagement…
Deborah KopsJune 16, 2021
Wholesale recruitment in the form of poaching teams from other delivery centers—both captive and provider—is…
Deborah KopsJune 8, 2021
Practitioner to advisor: not all will make a successful transition. Many years leading a GBS…
Deborah KopsMay 12, 2021