One company’s multitower contract is another’s bundled deal. Are process and functional outsourcing synonymous? What’s…
Deborah KopsSeptember 11, 2012
Ever wonder why your CEO charters an exhaustive study of enterprise-wide sourcing potential, corralling resources…
Deborah KopsJuly 31, 2012
When the outsourcing industry pundits blithely tosses out the term “innovation,” we tend to…
Deborah KopsJuly 18, 2012
By Deborah Kops Most of us have been down on our knees praying that the…
Deborah KopsJanuary 18, 2011
I recently read one of those elaborate corporate leadership books that was trying to boil…
Deborah KopsJanuary 1, 2011
HfS Research is the foremost advisory analyst firm and networking community, focused on helping enterprises…
Deborah KopsNovember 3, 2010
It boloxes me that companies think that the lingua franca of communication is PowerPoint, and…
Deborah KopsOctober 21, 2010
Outsourcing or offshoring require a radical adjustment in management style—from situational response to managing by…
Deborah KopsSeptember 30, 2010
Think about what drives outsourcing and shared services adoption--cost reduction. If a program or account…
Deborah KopsSeptember 17, 2010