If you think about our efforts to transform business functions through shared services and…
Deborah KopsFebruary 10, 2013
Over the past few weeks, it seems as if everyone is talking GBS, GBS, GBS.…
Deborah KopsFebruary 4, 2013
I’m obsessed with the concept of innovation resulting from outsourcing. I’d love to find…
Deborah KopsFebruary 1, 2013
Providers aren’t the only sellers in the outsourcing game. In fact, if a buyer doesn’t…
Deborah KopsJanuary 29, 2013
For those of you who have read The Economist’s 19th January article “Welcome Home” I…
Deborah KopsJanuary 27, 2013
Two weeks ago when I wrote a blog entitled “If my dashboard is so…
Deborah KopsJanuary 25, 2013
Several years ago, I developed an outsourcing relationship quiz, and posted it on the Shared…
Deborah KopsJanuary 21, 2013
Look around at the players in our shared services community, and you’ll see four distinct…
Deborah KopsJanuary 17, 2013
How often are outsourcing relationships considered “performing” when it comes to meeting SLAs and…
Deborah KopsJanuary 15, 2013