There are no industry standards for measuring customer satisfaction in the global services industry. In…
Deborah KopsSeptember 11, 2012
When is the right time for sourcing of services? Is it when you are at…
Deborah KopsAugust 21, 2012
The rules we grow up intuitively understanding eventually fade away into distant memories. The same…
Deborah KopsAugust 21, 2012
Ever wonder why your CEO charters an exhaustive study of enterprise-wide sourcing potential, corralling resources…
Deborah KopsJuly 31, 2012
The implications of generational shift resulting from the globalization of work by Deborah Kops The problem…
Deborah KopsJuly 31, 2012
Looking at any outsourcing provider or advisor’s website brings to mind the title of a…
Deborah KopsJuly 31, 2012
Lest you think you’ve missed something in the title--the plot of Irish playwright Eugene O’Neill’s…
Deborah KopsJuly 31, 2012
When the outsourcing industry pundits blithely tosses out the term “innovation,” we tend to…
Deborah KopsJuly 18, 2012