Those of us who have been around the services industry from its infancy speak in…
Deborah KopsSeptember 11, 2012
Is there a predictive fit between such characteristics as culture, measurement systems, ways of working,…
Deborah KopsSeptember 11, 2012
One company’s multitower contract is another’s bundled deal. Are process and functional outsourcing synonymous? What’s…
Deborah KopsSeptember 11, 2012
Third-party and internal providers try to spin the particular benefits of their approach to transitioning…
Deborah KopsSeptember 11, 2012
Remember the childhood game Chutes and Ladders? Roll the dice and you move around the…
Deborah KopsSeptember 11, 2012
There are no industry standards for measuring customer satisfaction in the global services industry. In…
Deborah KopsSeptember 11, 2012
So you dragged your organization kicking and screaming through a few transitions to a shared…
Deborah KopsAugust 21, 2012
When is the right time for sourcing of services? Is it when you are at…
Deborah KopsAugust 21, 2012
The rules we grow up intuitively understanding eventually fade away into distant memories. The same…
Deborah KopsAugust 21, 2012