Change management is often cited as the biggest impediment to successful shared services and outsourcing…
Deborah KopsNovember 5, 2012
This report presents findings from a groundbreaking global ACCA study, using data powered by HfS…
Deborah KopsNovember 2, 2012
You probably haven’t heard of meta-leadership. And I confess I had not until I happened…
Deborah KopsNovember 2, 2012
Presentation: PEOPLE: The Make or Break of Offshoring or Outsourcing Learn More...
Deborah KopsOctober 2, 2012
Presentation: Creating a Perfect Storm--How Do You Manage Change in a Global Implementation? Learn More...
Deborah KopsOctober 2, 2012
Presentation: the change up--can we achieve innovation through shared services Learn More...
Deborah KopsOctober 2, 2012
Think Marketing to Accelerate Shared Services or BPO Growth No one gets on the bandwagon…
Deborah KopsSeptember 17, 2012
It may be the loneliest — and toughest — job on the planet. Abused by…
Deborah KopsSeptember 11, 2012
In most nascent marketplaces, the first provider of a service or product enjoys initial market…
Deborah KopsSeptember 11, 2012