Providers aren’t the only sellers in the outsourcing game. In fact, if a buyer doesn’t…
Deborah KopsJanuary 29, 2013
Two weeks ago when I wrote a blog entitled “If my dashboard is so…
Deborah KopsJanuary 25, 2013
Several years ago, I developed an outsourcing relationship quiz, and posted it on the Shared…
Deborah KopsJanuary 21, 2013
Look around at the players in our shared services community, and you’ll see four distinct…
Deborah KopsJanuary 17, 2013
How often are outsourcing relationships considered “performing” when it comes to meeting SLAs and…
Deborah KopsJanuary 15, 2013
The prevailing belief in the sourcing world is that cost is king and people are…
Deborah KopsJanuary 10, 2013
Barista or Bangalorean? Time to source shared services (and outsourcing) talent at Starbucks? Recently I…
Deborah KopsJanuary 8, 2013
2013 is bound to be an interesting year. With a host of rumors and suppositions out and about…
Deborah KopsJanuary 5, 2013
ACCA: Expert Insights on Shared Services and Outsourcing This report presents insights from global experts…
Deborah KopsDecember 20, 2012