Resources & Reports

Global Business Services Rewards Survey 2024

For the second time, Sourcing Change, now in conjunction with Everest Group, has taken the pulse of the industry’s rewards for high-impact GBS “make it happen” roles. Unlike typical corporate compensation surveys─a valuable tool in the arsenal of every HR department’s compensation and benefits function─we correlate factors such as maturity, extent of globalization, scope, and operating model with compensation, deriving a more nuanced view of the GBS rewards landscape. Used together, the data should give leaders and their enterprises a critical tool to manage what the industry increasingly considers the number one imperative: talent.

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Global Business Services Rewards Survey 2021

This industry-first survey takes the pulse of the industry’s rewards for high impact Global Business Services roles. Unlike typical corporate compensation surveys—a valuable tool in the arsenal of every HR department’s compensation and benefits function—we correlated factors such as maturity, extent of globalization, scope and operating model with compensation, developing a more nuanced view of the GBS rewards landscape.

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One Year In: Did COVID-19 Stop GBS and Shared Services Evolution in its Tracks?

Over the past 18 months, there’s no question that enterprise shared services models – whether single-, multi-, or true integrated global business services – delivered on their promise: Keeping costs down, administering reduction in force and even pay cuts, pushing the boundaries of inadequate business continuity systems, and closing the books accurately and on time.

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What’s Your GBS and Shared Services Management Persona?

Getting the right fit in management persona — intentional style, approach, and level of engagement — is a critical success factor for GBS.

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Play Nice, Outsourcing Providers. There will be life after COVID-19.

While the vast majority of the outsourcing industry is working hand-in-glove with their clients to confront the crisis together, the market is beginning to swap stories about outsourcers who are having challenges in facing off to their clients within a new context.

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Reading the Tea Leaves: Will Your GBS or Shared Services Model Survive?

The GBS model proved that a distributed workforce could be productive. Now that model continuity is no longer in question, what’s next for GBS? Will it thrive, merely survive, or go underground until the pandemic is over and next generation business models pop up?

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Going Hunting: The Current State of the GBS Talent Market

Don’t despair, GBS professionals. While the jobs market is certainly been impacted by lower volumes and cost cutting initiatives, there remains a market for good talent with certain capabilities to deliver the GBS promise.

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